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Deborah March 11, 2013 15:49

Email error says wrong password
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I have been unable to access my email all morning! What's up??? I keep getting a message that says the email address/password combination doesn't match. I tried changing my password, but that didn't work either. I called the support desk, and was on eternal hold. Can only imagine it's not just my problem today!

This is not the first time I've had to deal with this sort of issue, and frankly it's getting to be a waste of valuable time. I could be losing business over this!!!!
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    Bertha June 26, 2014 19:50
    ITS WORKING!!
    AND ITS NEW FORMAT

    THANK YOU!
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    Nor-Chem n.i. June 26, 2014 19:57
    I am loosing business this is ridicules, get it sorted or I intend to take legal advise, I am paying for a service and not getting it.

    Customer service well that's a joke.... V.P. you will need to get pro active and sort this ... no more flash adds on t.v. just do the basics and you might keep some customers..
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    Katie June 26, 2014 20:09
    Still not working!! A few more hours and I will be 24 hours without my email...this is getting ridiculous!
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    Scott June 26, 2014 20:39
    Frustrated. I have two email addresses through vistaprint and neither will open up right now. WTH? This seems to happen at least once a month. Get it together vistaprint.
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    Cathy June 26, 2014 21:18
    I finally got on about half an hour ago but had to change my password to get in. Dont know why but still wouldnt let me log in. The whole format of the emails has changed now also and i dont like it, why mess around with it.
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    Katie June 26, 2014 21:53
    Finally working! I hope everyone's emails are getting fixed now!
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    David June 27, 2014 02:46
    I am having problems accessing my business emails. I have customers that communicate through emails and if they need something how am I supposed to know. I see each month YOU get your money for this service, but what do you intend to do about missed business. I am sure if your customers charged you for lost wages you would be pretty upset and probably refuse to rectify the problems you have been having.
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    Katie June 27, 2014 03:45
    My email is only working on a desktop computer!! Is the new format not available on tablets or iPads?
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    Kathy June 27, 2014 11:06
    We also have the new formatted email (I don't like it either!), but we can't open all of the new emails!!! It sometimes works, if we hit the "reply" button, sometimes not. I notice that the 24/7 customer service chat is not available!
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    Audrey June 27, 2014 11:43
    E mails back on line today they shouldn't try to mend something that wasnt broken!
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    Kathy June 28, 2014 14:06
    We cannot open our new emails, unless we hit the reply button. Does anyone else have this problem??
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    Rebecca June 28, 2014 15:03
    Same here. This is ridiculous now. We're losing business
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    Meg July 02, 2014 01:34
    I can't open my email. I worked for the first few day with the new format but I get an error message saying wrong password and it want let me update my password.
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    Katie October 08, 2014 13:39
    This is happening again!! The email is not working. Only 3 months later and the email doesn't work again. This is getting ridiculous Vistaprint, please fix the problem!!
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    Kathy October 08, 2014 14:32
    Having the same issue again today. I know what the password is and it is saying it's wrong. It will not let me reset it & the "manage e-mail" choice on the dashboard menu is not there. HELP PLEASE!
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    paul October 08, 2014 15:08
    Same problem AGAIN. I've never known a website have the same continuous fault so much. I think it might be time to find another website provider.
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    Katie October 08, 2014 15:46
    Agreed Paul. The same continuous problem as usual. This is not acceptable. Does anyone have good recommendations for a new website provider??
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    Shirl October 08, 2014 16:05
    I can't log on with my established password. I need help. I have to get into my email.
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    Patricia October 08, 2014 19:12
    I also have this problem, and need to get into emails to access clients emails, this is getting a real pain.
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    Martin January 18, 2015 12:12
    This problem is happening again.... will someone please advise.
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    Janette January 18, 2015 12:20
    oh my GOD!!! again????
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    Sally January 18, 2015 12:48
    I have no email .. it won't accept the password .. what is happening? This is getting beyond a joke and we will be taking our business elsewhere. Please let us know what is happening.
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    Regina January 29, 2015 15:50
    its bad, i CAN GET TO MY CLIENTS!!!
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    Veronica March 02, 2015 19:38
    So, reading back the last couple of years I see a common problem with VistaPrint email. Yes I'm having the same problem. Can't access email. It says my password is incorrect. Stupid link to change passwords requires current password. How stupid can this be? Duh! How about a two-step verification process when a user does not know their current password so it can be changed without all of this rigamarole? Seems simple enough. Now can SOMEONE help me with this problem besides telling me to click the stupid F*%$#U#@ link to reset password? Because that does NOT work!
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    Bernard April 25, 2015 19:56
    I have made repeated attempts to place and order but you will not accept my password, why? As this appears to be not unusual I would appreciate your giving me a password which you will accept.
    Bernard Pumfrey (b.pumfrey@btinternet.com)
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    Timofei August 26, 2015 07:57
    Same happens again! What's up, guys? Fix it now!
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    sharon August 26, 2015 10:37
    i am getting this error too since last night - pleae help i have reset my password and its still not working
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    Travis August 26, 2015 12:57
    same here...won't reset!!!!
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    Ashley August 26, 2015 13:36
    We have had no email since Sunday the 23rd.
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    Elizabeth August 26, 2015 15:51
    Yup, haven't been able to log in for days. Any signs that this will ever end?
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    Ashley August 26, 2015 15:56
    I got mine to fix for now. Had to log into the dashboard. Manually change the password there and then go to log into the mail by logging in http://mail.WEBSITENAME.com/
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    Travis August 26, 2015 16:14
    thanks, that worked for me also.
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    Annieosull August 28, 2015 02:26
    I have changed the password multiple times after not being able to log in today. I am still unable to log in to my email all day today. Also, the process to discover how to change the password is very convoluted and ridiculous. This is unacceptable.
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    Teena August 28, 2015 03:33
    I also have this problem today
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