How can I check my Email?

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Once you have the email address set up, you can check your email with our easy-to-use Webmail client. Follow these steps to login to the Webmail client:

1.Log in to your Vistaprint account and go to your Website or Business Email Dashboards.
2.Click on the “Check Your Email” button at the top of the page. If you don’t see this button, your email box may not be set up yet. It can take up to 1-2 hours for a mailbox to be setup, but normally it only takes a few minutes.
3.This should take you to the Vistaprint Webmail client. If you set up your email box for yourself, you should be automatically logged in to your email. If the account was set up for someone else, you will be prompted to enter an email address and password.

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dorian March 19, 2012 12:24

Does this apply to getting email on my phone?

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- Kristen July 03, 2012 23:41
  
  That is my question too
  
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- Jozef September 13, 2012 19:30
  
  my question too. how to set up it on my phone?
  
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- Jozef September 13, 2012 19:55
  
  I did it!!!
  you need to start to create a mail account on your phone. And you choose IMAP port 143 and a you write your full email adrress and a server is mail.your domena. Than you fill up SMTP server, a port is 587 and here you again write the same server name mail.your domena. The problem in my case was that I always filled up the smtp server as smtp.my domain, is a mystake, there should be mail.my domain. So now it works, good luck to you also.
  
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- Kathleen October 16, 2012 23:46
  
  thankyou
  
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- Anthony October 27, 2012 08:35
  
  Whenever I click on "Check my email" this message appears:
  Oops! Google Chrome could not find mail.cleanlydoesit.co.uk
  
  Anthony
  
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- Anthony October 27, 2012 08:36
  
  pls what happen ? I alway see this whenever i want to login, I need help
  
  Whenever I click on "Check my email" this message appears:
  Oops! Google Chrome could not find mail.cleanlydoesit.co.uk
  Anthony
  
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- clarisse May 31, 2014 16:43
  
  i do have an email but is till don't see the option to check my emails
  
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- rosemariewertmanrose-marie July 16, 2014 09:37
  
  why is my email not displaying in my inbox accordingly to date arrived
  
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- tonia December 11, 2014 18:10
  
  I'm having problems setting up my email on my phone as well. Any assistance will be appreciated. I'm receiving the message "unable to connect to server". What Security type should be selected?
  
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Anita April 09, 2012 17:31

check my email associated with vistaprint?

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check my email associated with vista print.

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check my email associated with vistaprint? This reply was created from a merged topic originally titled <a class='notranslate' href="/vistaprint_internet_marketing/topics/check_my_email_associated_with_vista_print/changes" target="_blank">check my email associated with vista print</a>.

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Richard April 10, 2012 19:06

Whenever I click on "Check my email" this message appears:
Oops! Google Chrome could not find mail.cleanlydoesit.co.uk

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- Ryan (Official Rep) April 11, 2012 13:57
  
  Hi Richard,
  
  Do you own your own domain name and pointing it to your Vistaprint website? If so, you'll have to go to your dashboard with your domain registrar and finish the pointing process. Basically, if the second part of pointing isn't completed, some of our services aren't available because we're not the delegated server. You'll still own your domain, but this will allow us to help enable other services, like accessing webmail.
  
  Thanks
  
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- martha May 19, 2012 18:08
  
  how do i complete the pointing process
  
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- Joseph January 18, 2015 09:07
  
  I made order 3 time and can't find my email on the website can i say this people are thief because they keep removing money from my account for nothing
  
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Whenever I click on "Check my email" this message appears: Oops! Google Chrome could not find mail.cleanlydoesit.co.uk

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Leah June 13, 2012 14:56

no this isn't helping, I put in my email addy and my correct password and its still not opening

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no this isn't helping, I put in my email addy and my correct password and its still not opening

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Debbie June 21, 2012 12:08

This didn't help at all...Every time I try to check my email, I get an "oops, page not found" message.

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- Ryan (Official Rep) June 21, 2012 17:42
  
  Hi Debbie,
  
  I've passed along the issue to our technical support team. I noticed that you're using a pointed domain, and this is typically the root cause. Although the case, it looks like the domain is pointing correctly. As soon as I have more information I'll circle back.
  
  Thanks
  
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- Kathy August 21, 2013 03:37
  
  I can't even find mine to try to log in! I had no problem finding it the last time I was in here. This is very frustrating when you put items that we pay for in a place that we can't find. I'm "this" close to moving my business elsewhere.
  
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This didn't help at all...Every time I try to check my email, I get an "oops, page not found" message.

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Jane June 27, 2012 21:06

I cannot access the email, and I can't find out if I'm pointing properly. Someone please help.

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I cannot access the email, and I can't find out if I'm pointing properly. Someone please help.

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kaygunner July 03, 2012 13:23

how do I open my already existing email account to check messages?

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how do I open my already existing email account to check messages?.

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how do I open my already existing email account to check messages? This reply was created from a merged topic originally titled <a class='notranslate' href="/vistaprint_internet_marketing/topics/how_do_i_open_my_already_existing_email_account_to_check_messages/changes" target="_blank">how do I open my already existing email account to check messages?</a>.

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SPRING CLEAN SERVICE LLC August 03, 2012 15:11

Looking for my emails that are sent to me from my website to my personal email address

This reply was created from a merged topic originally titled
How do I retieve my email messages.

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Looking for my emails that are sent to me from my website to my personal email address This reply was created from a merged topic originally titled <a class='notranslate' href="/vistaprint_internet_marketing/topics/how_do_i_retieve_my_email_messages" target="_blank">How do I retieve my email messages</a>.

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Paula September 03, 2012 07:44

I'm trying to check old email messages on the email dashboard but I don't see a choice for it. Help!

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How can I check my email messages?.

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I'm trying to check old email messages on the email dashboard but I don't see a choice for it. Help! This reply was created from a merged topic originally titled <a class='notranslate' href="http://support.vpweb.com/vistaprint_internet_marketing/topics/how_can_i_check_my_email_messages/changes" target="_blank">How can I check my email messages?</a>.

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Donna September 08, 2012 19:10

I cannot get into my email and I need it right away. Why do I need my password? I have never used it and now can't remember it. But I can't reset it because I don't know my old one. Why is everything so difficult and not running smoothly anymore. I'm ready to shut this one down and get one at some other site!!!!

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I cannot get into my email and I need it right away. Why do I need my password? I have never used it and now can't remember it. But I can't reset it because I don't know my old one. Why is everything so difficult and not running smoothly anymore. I'm ready to shut this one down and get one at some other site!!!!

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Donna September 13, 2012 19:47

I did all of the above and it still would not open. I've used it for 8 months so I know how to open it -- it just refused to open. If it did open and I clicked on an email it would say the site was not responding and to try again later. That was my frustration.

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I did all of the above and it still would not open. I've used it for 8 months so I know how to open it -- it just refused to open. If it did open and I clicked on an email it would say the site was not responding and to try again later. That was my frustration.

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Keeley September 20, 2012 08:20

URGENT. I had changed my bank account details as my purse was stolen. I forgot to update my Vistaprint account details, so the account was suspended... I have updated my details today & payment has been received. Although my account is now up and running again, I cant seem to access the emails that I had before. Can you ensure my package is set with my old emails? Please let me know when I can access them again.

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Cannot access emails..

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URGENT. I had changed my bank account details as my purse was stolen. I forgot to update my Vistaprint account details, so the account was suspended... I have updated my details today & payment has been received. Although my account is now up and running again, I cant seem to access the emails that I had before. Can you ensure my package is set with my old emails? Please let me know when I can access them again. This reply was created from a merged topic originally titled <a class='notranslate' href="http://support.vpweb.com/vistaprint_internet_marketing/topics/cannot_access_emails-1a9h9x/changes" target="_blank">Cannot access emails.</a>.

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Joanne September 24, 2012 07:29

Now I might just be being dim but..! The format on my 3 email addresses linked to my website account have altered and no where can I find the option to create and send mail? Obviously this is rather important so any help asap would be gratefully received.

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not able to create and therefore send emails from website account.

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Now I might just be being dim but..! The format on my 3 email addresses linked to my website account have altered and no where can I find the option to create and send mail? Obviously this is rather important so any help asap would be gratefully received. This reply was created from a merged topic originally titled <a class='notranslate' href="http://support.vpweb.com/vistaprint_internet_marketing/topics/not_able_to_create_and_therefore_send_emails_from_website_account/changes" target="_blank">not able to create and therefore send emails from website account</a>.

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Alexander September 25, 2012 23:48

Using your Samsung galaxy S3 to check your vista print email.

1) go to your email and press the menu key
2) press settings
3) press + sign (icon)
4) on the set up email section follow the prompt
5) press manual set up
6) Press pop3 account
7) Incoming server settings: on the User name would your email address;
sample> (info@itzrepairzone.com) and then your password
8) On the pop3 server replace (pop) to (mail) sample> mail.itzrepairzone.com
and then it will automatically set up the smtp.

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- Lynn September 27, 2012 23:27
  
  thanks so much, this is the first thing that has helped in days.
  
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- Laura June 16, 2013 14:40
  
  brilliant thank you!
  
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- Natalie December 04, 2013 16:02
  
  thank you
  
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- Joseph March 19, 2014 09:28
  
  Thanks Alot Man, I Really Needed That!!!!!! Been Up All Night trying To Figure That One Out!!!!!!!!
  
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Using your Samsung galaxy S3 to check your vista print email. 1) go to your email and press the menu key 2) press settings 3) press + sign (icon) 4) on the set up email section follow the prompt 5) press manual set up 6) Press pop3 account 7) Incoming server settings: on the User name would your email address; sample> (info@itzrepairzone.com) and then your password 8) On the pop3 server replace (pop) to (mail) sample> mail.itzrepairzone.com and then it will automatically set up the smtp.

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Mandy September 26, 2012 08:05

how do i check emails

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check email.

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how do i check emails This reply was created from a merged topic originally titled <a class='notranslate' href="http://support.vpweb.com/vistaprint_internet_marketing/topics/check_email-3x9kc/changes" target="_blank">check email</a>.

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Alexander September 26, 2012 08:54

Go to your website address like so,
(www.yourwebsite.com/mail)

www.itzrepairzone.com

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Go to your website address like so, (www.yourwebsite.com/mail) www.itzrepairzone.com

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Stephen September 29, 2012 08:22

When I click on an email message in the Inbox, the screen goes totally blue and I can't see ther message at all !!!

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When I click on an email message in the Inbox, the screen goes totally blue and I can't see ther message at all !!!

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Stephen September 29, 2012 08:23

I can't see any messages in the Inbox because when I click on them, the screen goes totally blue !!!! Help !

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I can't see any messages in the Inbox because when I click on them, the screen goes totally blue !!!! Help !

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Alexander September 29, 2012 17:20

Hi Stephen,

Try changing the background color or the text color. Go to email and click any email subject to view then press menu key. You'll see some option choose font (text) color or choose background color. I hope this help.

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Hi Stephen, Try changing the background color or the text color. Go to email and click any email subject to view then press menu key. You'll see some option choose font (text) color or choose background color. I hope this help.

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Rodger Collins October 02, 2012 18:02

This answer doesn't help. If I could simply FIND the dashboard I could go into it but there's no clue how to get there. I've been there before and set it up, but now several test e-mails have failed to forward and I'm losing business. And I can't find a way to even look at the settings!

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This answer doesn't help. If I could simply FIND the dashboard I could go into it but there's no clue how to get there. I've been there before and set it up, but now several test e-mails have failed to forward and I'm losing business. And I can't find a way to even look at the settings!

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Alexander October 03, 2012 09:03

Hi Rodger,

not quite sure what your saying, but you can got www.vistaprint.com and log in, after log in in click (Go to my services) it will take you to your dashboard and set your setting to your preferences. I hope this help.

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Hi Rodger, not quite sure what your saying, but you can got www.vistaprint.com and log in, after log in in click (Go to my services) it will take you to your dashboard and set your setting to your preferences. I hope this help.

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Rodger Collins October 04, 2012 15:52

OK I eventually found the dashboard (it had been a while and the path to it is counterintuitive); however after additional tests I have determined that e-mail sent directly to the Vistaprint address does get forwarded as it should, while any message sent to the "Contact Us" box on the page goes nowhere and is never seen again. So I have half the problem fixed, but if anyone uses the "Contact Us" form, it's useless.

Thanks for the instructions on the dashboard.

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OK I eventually found the dashboard (it had been a while and the path to it is counterintuitive); however after additional tests I have determined that e-mail sent directly to the Vistaprint address does get forwarded as it should, while any message sent to the "Contact Us" box on the page goes nowhere and is never seen again. So I have half the problem fixed, but if anyone uses the "Contact Us" form, it's useless. Thanks for the instructions on the dashboard.

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nicanor October 08, 2012 07:17

I have a webpage which I purchased from vista print. I want to know how I can read the emails through a browser without have to go through outlook.

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What is the webpage link to read emails from vistaprint through a browser?.

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I have a webpage which I purchased from vista print. I want to know how I can read the emails through a browser without have to go through outlook. This reply was created from a merged topic originally titled <a class='notranslate' href="http://support.vpweb.com/vistaprint_internet_marketing/topics/what_is_the_webpage_link_to_read_emails_from_vistaprint_through_a_browser/changes" target="_blank">What is the webpage link to read emails from vistaprint through a browser?</a>.

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dominick October 15, 2012 08:42

This reply was created from a merged topic originally titled
Having trouble putting in E mail address.

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Loretta November 21, 2012 16:55

Pay sent a message to my business email and it was not received in the dashboard, so they will not confirm this email for my customers to reply to me

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Pay sent a message to my business email and it was not received in the dashboard, so they will not confirm this email for my customers to reply to me

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Loretta November 21, 2012 16:57

what can I do??

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what can I do??

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Barbara December 02, 2012 23:44

i do need my company email address and password for immediate access pls

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i do need my company email address and password for immediate access pls

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David December 31, 2012 07:30

I am logging in to my email account and I know there are some in there but they are not visible

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I can not view my emails.

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I am logging in to my email account and I know there are some in there but they are not visible This reply was created from a merged topic originally titled <a class='notranslate' href="http://support.vpweb.com/vistaprint_internet_marketing/topics/i_can_not_view_my_emails/changes" target="_blank">I can not view my emails</a>.

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Amanda January 10, 2013 21:34

I click on "Check my Email" and nothing at all is happening yet when I click on other links within the Dashboard it works. I'm a bit frustrated. Any suggestions?

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- Geraldine March 10, 2013 03:16
  
  Amanda, the same thing is happening to me. Hopefully someone can help us.
  
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I click on "Check my Email" and nothing at all is happening yet when I click on other links within the Dashboard it works. I'm a bit frustrated. Any suggestions?

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Jodi February 25, 2013 07:57

I don't want to use my personal email Where is the one I created for this website? Part of setting up the website I had to create an email, but when I was editing my contact us page, my personal email is listed not the new one created for the website? I don't remember what it was. Where can I find it?

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Where's my email account for my website?.

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I don't want to use my personal email Where is the one I created for this website? Part of setting up the website I had to create an email, but when I was editing my contact us page, my personal email is listed not the new one created for the website? I don't remember what it was. Where can I find it? This reply was created from a merged topic originally titled <a class='notranslate' href="http://support.vpweb.com/vistaprint_internet_marketing/topics/wheres_my_email_account_for_my_website/changes" target="_blank">Where's my email account for my website?</a>.

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John March 03, 2013 13:35

The login will not allow access to my mail. I have entered the correct user ID and password. This is happening to all users

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The login will not allow access to my mail. I have entered the correct user ID and password. This is happening to all users

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Kelly L March 11, 2013 16:42

Attempting to check my vistaprint webmail and the following error appears: entity not found. I enter my username and pword correctly and error message indicates the email address and password don't match. What is going on with you webmail access??????

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Attempting to check my vistaprint webmail and the following error appears: entity not found. I enter my username and pword correctly and error message indicates the email address and password don't match. What is going on with you webmail access??????

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Diane March 16, 2013 03:13

how do i get email ladydi@riverretreat.net

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how do i get email ladydi@riverretreat.net

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Jason April 10, 2013 03:45

is there a way to check email without going throught the website dashboard?? this would be very helpful as I dont want to give access to the site to my employees however Iwould like to give them a company email address.
Thanks

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is there a way to check email without going throught the website dashboard?? this would be very helpful as I dont want to give access to the site to my employees however Iwould like to give them a company email address. Thanks

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Jodi April 18, 2013 19:24

I cant login into my email

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I cant login into my email

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alice May 22, 2013 14:08

There is no check my email tab

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There is no check my email tab

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Pamela June 03, 2013 18:59

If you "upgrade" the site and I can't access my email, your service is useless. This is frustrating. I have been a loyal customer for several years. I have no time to troubleshoot, I'm ready to find a more reliable website host.

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If you "upgrade" the site and I can't access my email, your service is useless. This is frustrating. I have been a loyal customer for several years. I have no time to troubleshoot, I'm ready to find a more reliable website host.

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natasha June 04, 2013 15:51

I do not have the "check my email" button in my website dashboard anymore. I know my email addresses are set up as I have checked them a few times before and they have been stup for a month. But suddenly for the last 3-5 days since the dashboard has changed, I no longer have the check email button.

Please help of give me the URL as I could very easily be loosing customers!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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I do not have the "check my email" button in my website dashboard anymore. I know my email addresses are set up as I have checked them a few times before and they have been stup for a month. But suddenly for the last 3-5 days since the dashboard has changed, I no longer have the check email button. Please help of give me the URL as I could very easily be loosing customers!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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James August 20, 2013 19:42

I accepted your offer of a FREE email address but there is no obvious way to access it.

I log into my Vista Account but no Dashboard appears.

Please advise

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I accepted your offer of a FREE email address but there is no obvious way to access it. I log into my Vista Account but no Dashboard appears. Please advise

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Angela November 03, 2013 16:16

Hi

I have had my website account frozen temporarily because my business is currently suspended so I wanted the website offline. This has been fine for me and I have occasionally reactivated the website so I could make changes and then deactivated it again. I have still been able to access my emails by choosing 'check my email' button on the dashboard. Fine.

Yesterday I decided to reactivate my website to make changes. Yet I have been told on the phone today that there is a technical problem so I can't access it anyway. I have therefore deactivated it again but am dismayed to note that it appears I will be charged the full fee instead of the £1.99 next month even though the website has only been activated for a day or so and I haven't been able to make changes! Please confirm that I will still only be charged the frozen fee of £1.99 and not the full amount.

Furthermore, during the process, my email access has disappeared- presumably a technical glitch that has occurred linked to my having activated/deactivated the website? Instead of showing 'check my email' the button now says 'set up email'. I hope I have not lost my email account and emails?!!!!!!!!

Look forward to hearing from you urgently.

Thanks!

I am on 0759 187 8801

Angie

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Hi I have had my website account frozen temporarily because my business is currently suspended so I wanted the website offline. This has been fine for me and I have occasionally reactivated the website so I could make changes and then deactivated it again. I have still been able to access my emails by choosing 'check my email' button on the dashboard. Fine. Yesterday I decided to reactivate my website to make changes. Yet I have been told on the phone today that there is a technical problem so I can't access it anyway. I have therefore deactivated it again but am dismayed to note that it appears I will be charged the full fee instead of the £1.99 next month even though the website has only been activated for a day or so and I haven't been able to make changes! Please confirm that I will still only be charged the frozen fee of £1.99 and not the full amount. Furthermore, during the process, my email access has disappeared- presumably a technical glitch that has occurred linked to my having activated/deactivated the website? Instead of showing 'check my email' the button now says 'set up email'. I hope I have not lost my email account and emails?!!!!!!!! Look forward to hearing from you urgently. Thanks! I am on 0759 187 8801 Angie

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Judith November 09, 2013 20:17

NOT WORKING!!!!!! STILL CANNOT GET INTO MY EMAIL!!!!!

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NOT WORKING!!!!!! STILL CANNOT GET INTO MY EMAIL!!!!!

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ANDREW March 02, 2014 05:03

CANT GET INTO MY EMAIL, IVE BEEN THROUGH INTERNET EXPLORER, CHROME, FIREFOX ETC. I GO THROUGH VISTAPRINT AND DASHBOARD ALTHOUGH I CLICK ON MY EMAIL N WEBCLIENT COMES UP, I CAN THEN ENTER MY EMAIL AND PASSWORD BUT CLICK TO LOG IN DOESNT WORK DEAD BUTTON ?

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CANT GET INTO MY EMAIL, IVE BEEN THROUGH INTERNET EXPLORER, CHROME, FIREFOX ETC. I GO THROUGH VISTAPRINT AND DASHBOARD ALTHOUGH I CLICK ON MY EMAIL N WEBCLIENT COMES UP, I CAN THEN ENTER MY EMAIL AND PASSWORD BUT CLICK TO LOG IN DOESNT WORK DEAD BUTTON ?

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samantha March 17, 2014 08:45

I can never check my email.. annoyingly I've had this email put ion everything but can never access it! yet we pay for this?? Help please!

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I can never check my email.. annoyingly I've had this email put ion everything but can never access it! yet we pay for this?? Help please!

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Helene January 22, 2015 10:22

I have gone to the dashboard and still cannot access my emails

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I have gone to the dashboard and still cannot access my emails

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Helene January 22, 2015 10:23

you have not told me how to access my email

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you have not told me how to access my email

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