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I’m frustrated
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Ivonne March 12, 2012 15:22

What's the maximum size for an audio mp3 upload?
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I need to upload a mp3 file to the website, and Vistaprint software doesn't allow me, it is another way to upload?
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    Ryan (Official Rep) March 13, 2012 16:12
    Hi Ivonne,

    Thanks for reaching out. Which website package are you in? MP3 uploads are included as part of the Standard or Professional Website package.

    Our max upload size is 10MB. However, if you're planning to auto-play the mp3, and the file is large, we won't let you upload it because it will significantly hurt your bandwidth.

    If you are in one of those packages and are still experiencing difficulty, can you send across your website domain name so the team can look into it?

    Thanks
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    • Debbie April 04, 2012 18:33
      Ryan,

      Does Vista Print truly support uploading MP3 files? I just purchased a new Sony digital recorder to record meeings to upload to my web site.

      Vista Print says it does not support my file type. The file is an MP3.

      Please advise.

      Andara
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    • Keith March 21, 2013 18:48
      Wow...what I needed this for would be more than 10MB, guess I have been wasting my money with Vistaprint since they can't deliver the services I need. Bad enough their customer support doesn't answer the phones, and the websites often go haywire when no support is there.
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    Ryan (Official Rep) March 13, 2012 18:56
    Hi Ivonne,

    I just reached out to our development team and it looks like customers are experiencing long upload times within the builder. This may be the cause of your issue above.

    The team is currently investigating the issue and I'll let you know once we find out the underlying cause.

    Thanks
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    Ryan (Official Rep) March 13, 2012 20:28
    the issue has been resolved. Are you able to upload the audio now?
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    No Longer Bound March 17, 2012 23:49
    Hi Ryan,

    I am expierenceing a problem with upoading a MP3 that I just purchased on Amazon and I'm getting a messgae that says the sight does not support this file.

    I guess my question is, how would I know what MP3's are supported or not and if there is a function I can select to know this.

    PLEASE HELP!!! : (
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    DAVID March 18, 2012 05:18
    All my music I bought thru Itunes and I get a message that reads sight does not support this file
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    Ivonne March 18, 2012 14:51
    Ryan

    Thank you for your respond. I had to edit the video/audio in three parts because it was too long. In that way I was able to loaded in my site through YouTube and then copy the link in your VistaPrint page edition.

    Thank you!
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    JENNIPHER March 19, 2012 03:57
    Now I know why my 17MB file wouldn't upload (duh!) Mystery solved...scooby do!
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    Michael March 29, 2012 00:09
    My 8.8MB file appeared to be uploading for several hours before I finally cancelled it. How long should it take?
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    • Ryan (Official Rep) March 29, 2012 13:37
      The time will depend on internet connection, size of file, etc. I don't believe it should take several hours however. Have you tried uploading the file again?

      Thanks
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    racahel April 16, 2012 18:12
    music is mp3 and wont load taking ages

    This reply was created from a merged topic originally titled
    music is taking ages to load whats going on.
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    DJ Micaiah June 27, 2012 22:52
    I found a way around this.
    You can use a Youtube video instead and have whatever you want! :-)
    I created a Youtube video (well just a 30 min DJ mix and put a single picture on it and made it through Quicktime pro).
    Works great.
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    Ms.sylvia July 10, 2012 16:24
    HOW DO I TAKE ONE OF MYVIDEO DOWN ON MY HOME PAGE
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    • DJ Micaiah July 11, 2012 06:43
      go to edit your website and find the video box and just delete it
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    Leighton April 12, 2013 17:06
    As a minister of a young church fellowship, I wanted to include sermons on the website for people to download or just listen to on the site. The files are in MP3 format but are considerably larger than the 10mb allowed. We happen to use a Sony digital recorder as another user does. Breaking the sermons into smaller units would be a large task and possibly frustrating for those visiting the site with the intent to listen to or download more than one file.
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    • Keith April 12, 2013 18:32
      I actually got an account from sermon.net, with it you can store the files there, it places not only MP3 files into links that can then be added to your vistaprint page, but also gives you the ability to host live podcasts and video. Free accounts with them gives you 10G space, but then you can also have a premium account that allows for 50G space a month, at a pretty reasonable price. Their customer service is also incredible. They look at themselves as partners in your ministry.
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    • Leighton April 15, 2013 14:43
      Thank you, Keith! I will definitely look into it I'm so glad to see members of the Body of Christ recognizing and understanding that every joint supplies! God Bless!
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